Frequently Asked Questions
Everything you need to know about our farm-to-table process and services.
How do you ensure the freshness of your products during shipping?
We use eco-friendly insulated packaging and reusable cold packs to maintain optimal temperatures. All perishable items are shipped via express couriers to ensure they arrive at your door within 24-48 hours of leaving our facility.
Are all Naturally Native products certified organic?
While we prioritize organic farming practices, we work with both certified organic growers and small-scale local farmers who follow regenerative, pesticide-free methods but may not hold formal certification. Each product page details the specific growing standards for that item.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or doesn't meet our quality standards, please contact us within 24 hours of delivery with a photo, and we will issue a full refund or replacement.
Do you offer subscription boxes?
Yes! You can subscribe to our 'Seasonal Harvest' boxes and save 15% on every order. You have the flexibility to choose your delivery frequency and can pause or cancel your subscription at any time through your account dashboard.
Where do you source your ingredients?
We source 100% of our ingredients from local heritage farms and indigenous producers. By cutting out the middleman, we ensure that our farmers are paid fairly and you receive the highest quality native ingredients available.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed through a secure, encrypted payment gateway to ensure your data is protected.